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	<title>Service Management Stuff</title>
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		<title>Complex mass update in Admin Mode</title>
		<link>http://exporttoword.com/WordPress/?p=242</link>
		<comments>http://exporttoword.com/WordPress/?p=242#comments</comments>
		<pubDate>Thu, 10 Nov 2011 03:11:16 +0000</pubDate>
		<dc:creator>sryburn</dc:creator>
				<category><![CDATA[Service Management]]></category>
		<category><![CDATA[SysAdmin]]></category>

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		<description><![CDATA[The complex option is not available when using mass update in administrator mode. There is a bug in the db.environment RAD on the set.admin.env.2 panel. Work around by creating an alias for the complex.update field in the docenv dbdict. The &#8230; <a href="http://exporttoword.com/WordPress/?p=242">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Using a DVD like a virtual join</title>
		<link>http://exporttoword.com/WordPress/?p=208</link>
		<comments>http://exporttoword.com/WordPress/?p=208#comments</comments>
		<pubDate>Sat, 01 Oct 2011 19:52:47 +0000</pubDate>
		<dc:creator>sryburn</dc:creator>
				<category><![CDATA[Forms Designer]]></category>
		<category><![CDATA[Service Management]]></category>

		<guid isPermaLink="false">http://exporttoword.com/WordPress/?p=208</guid>
		<description><![CDATA[Virtual joins are very useful but they take a bit of effort to set up.  In a case where you only need to display one field from the related file using a dvd select() statement in the format may suffice. &#8230; <a href="http://exporttoword.com/WordPress/?p=208">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>SM 9.2x and SQL Utilities</title>
		<link>http://exporttoword.com/WordPress/?p=203</link>
		<comments>http://exporttoword.com/WordPress/?p=203#comments</comments>
		<pubDate>Fri, 22 Jul 2011 15:51:26 +0000</pubDate>
		<dc:creator>sryburn</dc:creator>
				<category><![CDATA[Service Management]]></category>
		<category><![CDATA[SysAdmin]]></category>

		<guid isPermaLink="false">http://exporttoword.com/WordPress/?p=203</guid>
		<description><![CDATA[Apparently SQL Utilities are no longer needed or usable in SM 9.2x.  I found several dbdicts are now split between m1 and m2 tables so I wanted to move all the fields back to m1 to make reporting easier.  I &#8230; <a href="http://exporttoword.com/WordPress/?p=203">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Create a new instance of the SM OOB database</title>
		<link>http://exporttoword.com/WordPress/?p=196</link>
		<comments>http://exporttoword.com/WordPress/?p=196#comments</comments>
		<pubDate>Fri, 04 Feb 2011 21:41:26 +0000</pubDate>
		<dc:creator>sryburn</dc:creator>
				<category><![CDATA[Service Management]]></category>
		<category><![CDATA[SysAdmin]]></category>

		<guid isPermaLink="false">http://exporttoword.com/WordPress/?p=196</guid>
		<description><![CDATA[When P4 was still available it was possible to keep multiple copies of the scdb.* files and change the path in the sc.ini file to start up different instances of ServiceCenter.  If you were smart you made a copy of &#8230; <a href="http://exporttoword.com/WordPress/?p=196">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Date/time format for web service calls</title>
		<link>http://exporttoword.com/WordPress/?p=192</link>
		<comments>http://exporttoword.com/WordPress/?p=192#comments</comments>
		<pubDate>Wed, 05 Jan 2011 21:48:23 +0000</pubDate>
		<dc:creator>sryburn</dc:creator>
				<category><![CDATA[Web Services]]></category>

		<guid isPermaLink="false">http://exporttoword.com/WordPress/?p=192</guid>
		<description><![CDATA[When sending a date/time value into a Service Manager field via a web service call use the following format: YYYY-MM-DDThh:mm:ss+hh:mm YYYY = year MM = month DD = date T = time separator hh = hour mm = minute ss &#8230; <a href="http://exporttoword.com/WordPress/?p=192">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Mass Update functionality in SM Request Management</title>
		<link>http://exporttoword.com/WordPress/?p=167</link>
		<comments>http://exporttoword.com/WordPress/?p=167#comments</comments>
		<pubDate>Fri, 15 Oct 2010 13:04:35 +0000</pubDate>
		<dc:creator>sryburn</dc:creator>
				<category><![CDATA[Request Management]]></category>
		<category><![CDATA[Service Management]]></category>

		<guid isPermaLink="false">http://exporttoword.com/WordPress/?p=167</guid>
		<description><![CDATA[Use the following steps to add the Mass Update functionality to Request Management Quotes, Orders and Line Items. Add three fields to the ocmprofile dbdict Field Name Type db.mass.update logical db.template logical db.complex logical   Add two check box fields &#8230; <a href="http://exporttoword.com/WordPress/?p=167">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>DBDicts audited by devaudit</title>
		<link>http://exporttoword.com/WordPress/?p=161</link>
		<comments>http://exporttoword.com/WordPress/?p=161#comments</comments>
		<pubDate>Fri, 24 Sep 2010 14:39:53 +0000</pubDate>
		<dc:creator>sryburn</dc:creator>
				<category><![CDATA[Service Management]]></category>
		<category><![CDATA[SysAdmin]]></category>

		<guid isPermaLink="false">http://exporttoword.com/WordPress/?p=161</guid>
		<description><![CDATA[These dbdicts are audited when you check &#8221;Do you want to audit development changes?&#8221; under &#8220;Turn Auditing On/Off&#8221; application code datadict dbdict displayevent displayoption displayscreen enclapplication enclapplrev eventfilter eventmap eventregister format formatctrl joindef link macro menu Object Process querystored scmessage scripts &#8230; <a href="http://exporttoword.com/WordPress/?p=161">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Javascript to call sc.activity</title>
		<link>http://exporttoword.com/WordPress/?p=159</link>
		<comments>http://exporttoword.com/WordPress/?p=159#comments</comments>
		<pubDate>Sun, 12 Sep 2010 03:37:21 +0000</pubDate>
		<dc:creator>sryburn</dc:creator>
				<category><![CDATA[JavaScript]]></category>
		<category><![CDATA[Request Management]]></category>
		<category><![CDATA[Service Management]]></category>

		<guid isPermaLink="false">http://exporttoword.com/WordPress/?p=159</guid>
		<description><![CDATA[Request Management does not use sc.activity OOB.  After configuring the ocmq Object record and adding the rest of the configuration items, namely a dbdict such as activityocmq, a number record and an activityactions record, you will need to call sc.activity &#8230; <a href="http://exporttoword.com/WordPress/?p=159">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Idea for developer audit log</title>
		<link>http://exporttoword.com/WordPress/?p=153</link>
		<comments>http://exporttoword.com/WordPress/?p=153#comments</comments>
		<pubDate>Thu, 02 Sep 2010 18:23:34 +0000</pubDate>
		<dc:creator>sryburn</dc:creator>
				<category><![CDATA[Service Management]]></category>
		<category><![CDATA[SysAdmin]]></category>

		<guid isPermaLink="false">http://exporttoword.com/WordPress/?p=153</guid>
		<description><![CDATA[I&#8217;m still looking for a better method of managing an audit log for SM developers.  Current idea that is on the top of my mind is to add 2 or 3 fields to the unload dbdict for comments and/or requirement &#8230; <a href="http://exporttoword.com/WordPress/?p=153">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<item>
		<title>ESS &#8211; Employee Self Service Registration</title>
		<link>http://exporttoword.com/WordPress/?p=148</link>
		<comments>http://exporttoword.com/WordPress/?p=148#comments</comments>
		<pubDate>Mon, 23 Aug 2010 03:47:38 +0000</pubDate>
		<dc:creator>sryburn</dc:creator>
				<category><![CDATA[Service Management]]></category>
		<category><![CDATA[SysAdmin]]></category>

		<guid isPermaLink="false">http://exporttoword.com/WordPress/?p=148</guid>
		<description><![CDATA[This applies to SC 6.x.  I have not compared with SM 7.x ESS is accessed via the web.  http://[server]/sc/ess.do login.prompt.g has a link object visible when accessed via ESS, &#8220;Register New User&#8221;.  Clicking the link calls RAD app ess.register.  This app &#8230; <a href="http://exporttoword.com/WordPress/?p=148">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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